FAQ

Order:

1. HOW DO I PLACE MY ORDER?

Ordering online from SMMRSHORTS™ is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!


2. CAN I ORDER BY PHONE?

Unfortunately at this time we are not accepting orders by phone.

3. How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 10 minutes. Due to extreme demand. This applies to all customers.

4. AN ITEM ADDED TO MY SHOPPING BAG WAS SOLD OUT.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 10 minutes, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

5. DO YOU RESTOCK ITEMS THAT ARE SOLD OUT?

Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked. 
To review all of your tracked items, simply log in and go to your account. Check the  Notify In Stock section to see which of the items have been restocked and brought back to our online store for purchase.

6. HOW DO I KNOW WHAT SIZE TO CHOOSE?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

7. CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Order Status:

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

Waiting for payment:

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

Pending:

You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:

You have just paid for your order, our server will upload your order shortly and we will start to process your order. Thank you for your patience.

Processing :

Coupleschoices will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”

Dispatched:

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

Shipped Out:

Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

*Due to being a smaller business, if we are in the middle of a temporary bad delay, we will not be supporting tracking info UNLESS the customer does not receive it within our standard 4-7 business day shipping*.

Shipping:

1. DO YOU SHIP TO MY COUNTRY?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated Shipping info.

2. HOW MUCH IS THE SHIPPING COST?

Generally speaking, the total shipping cost will depend on the following factors:

The product; Luckily for you most of our products include free shipping!

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

3.HOW DO I KNOW IF THE ITEM HAS FREE SHIPPING?

Currently, we ship worldwide for free!

Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!

4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Please Notice all our products are in extreme high demand.
Production Time: Order verification, tailoring, quality check and packaging. Usually Takes 3-7 Business Days
Shipping Times:
Only refers to a few selected products. (will be listed in product description.)
USA : 7-15 Business days.
Rest of the world 🌎 : 12-25 Business days
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Returns: 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please understand that we do not accept returns or exchange. Therefore if you're unsatisfied with your order please contact our Customer Service staff. Our team will offer a refund if applicable. 

Refunds:

We only refund our customers if your product has any physical damage, or defects. Send us an email and we will gladly refund your order immediately. 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refunds will be processed within approximately 7 to 10 business days after contacting the customer support team. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates.